If you have a valid complaint about a faulty product and you cannot agree a solution with the retailer, the only option may be to seek legal advice.

If your claim does not exceed €2,000, you can use the Small Claims Procedure. Lodging a claim costs €15.00 (this fee is non-refundable) and you do not need a solicitor. Contact the Small Claims Registrar at your District Court or go online at www.smallclaims.ie. They will try to reach a satisfactory agreement between you and the retailer or service provider. If this cannot be achieved, he will bring the matter before the Court.

The CAI Advice/Information Service can give general advice on purchasing rights.